Shipping policy

 

📦 Shipping Policy

Thanks for shopping at The Quilters Retreat Store! Below are our shipping terms.

🇺🇸 U.S. Shipping

⏱ Processing Time

  • Orders are typically processed within 2–4 business days.

  • Larger or fragile items may take a little longer.

  • We don’t ship on weekends or U.S. holidays.

  • If there’s an unusual delay, we’ll notify you by email or phone.

Note: Shipping time is separate from processing time and depends on the method shown at checkout.

🚚 Estimated Delivery

  • Most U.S. orders arrive within 11 business days from the order date.

  • Custom-printed items (notepads, planners, etc.) can take a bit longer due to production.

💳 Shipping Rates & How We Ship

  • Shipping costs are calculated at checkout based on the items in your cart.

  • Quilt Kits & Backing Fabric: These may ship in individual boxes and may incur separate shipping fees per item.

  • Multiple Quilt Kits in one order? We’ll always look for the most cost-effective way to ship. If we can combine and save you money, we automatically refund any extra shipping you were charged.

  • Apparel & Housewares (T-shirts, mugs, etc.): These ship separately from our print partner and use rates based on their carrier costs.

  • If your final shipping cost is lower than what you paid at checkout, we’ll issue a partial refund after processing.

📦 Split Shipments & Tracking

  • Your order may arrive in multiple packages (e.g., a quilt kit from us and a T-shirt from our print partner).

  • You’ll receive tracking for each package as it ships.

🇨🇦 Canada

  • Many items are available for delivery to Canada. These orders are fulfilled by our U.S.-based print partners.

  • Typical delivery: 7–15 business days after shipment (customs processing can add a few days).

  • Prices are shown in CAD when you shop our Canada store.

  • Duties & taxes: We currently ship DDU (Delivered Duty Unpaid). Depending on your province and order value, the carrier may collect GST/HST/PST and/or duty at delivery.

  • Items not available in Canada won’t appear for purchase when you’re shopping the Canada site.

🌍 Where We Ship

  • We currently ship to the United States and Canada only.

  • Questions about availability? Email info@thequiltersretreat.store—we’re happy to help.

🧾 Important Notes

  • Duties & import taxes (Canada): These are paid by the customer to the carrier at delivery when applicable.

  • Addresses: Please double-check your shipping address. We aren’t responsible for delays or losses due to incorrect or incomplete addresses, but we’ll always try to help.